Frequently Asked Questions
Everything you need to know about your Sorce beauty journey.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products cruelty-free?
Absolutely. At Sorce, we are committed to ethical beauty. None of our products or ingredients are tested on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How can I check the status of my order?
You can track your order by clicking the link in your shipping confirmation email or by logging into your account on the Sorce website.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.